Welcome to the SONAYNA eBoutique! We take great pride in our eBoutique and aim to provide our customers with a luxurious and customer centric experience. Please take few minutes to read the below information about the legal terms and conditions that apply to your use of this website and any services or products that you order from us. If you don’t agree to these terms and conditions please do not use our website.
USE THIS WEBSITE
You may only Use Of this Website for lawful purposes and will not use it in a way that violates the rights of SONAYNA and any third party. You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose. Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.
The information contained on this website is provided by SONAYNA in good faith. To the best of our knowledge, the information is accurate and current. However, SONAYNA and its employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information.
To the fullest extent permitted by applicable law, SONAYNA disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. SONAYNA makes no warranty that this website, any information or ideas contained on this website, or any products or services will meet your requirements.
SONAYNA reserves the right to cancel and refund any order placed online where a customer has used one or more promotions or offers to place an order without payment or other consideration.
When placing information our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products. If you’re unhappy with your purchase, please review our return and exchange policy
We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description; or error in your order. We reserve the right to request photo ID from you for verification purposes before we allow your order to be dispatched.
We will use our best endeavours to ensure products ordered are available for delivery, and in most cases will notify you when a product is unavailable soon after completing an order. In some cases this is not possible and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will refund in full all amounts you have in respect of such unavailable product. We cannot provide rainchecks for products ordered online, and reserve the right to limit the sale of products to reasonable or normal household quantities.
VARIATION OF PRODUCTS AND PRICE
The prices on this website may vary at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between our retail stores and those found on this website.
Please allow us 2-4 business days to process your orders. Once your orders are processed it will be shipped. You will receive a conﬁrmation email with the shipping details once your order has shipped. Estimated processing times do not apply during promotions and holidays. Please allow additional time for processing, shipping, and delivery of your order during these peak seasons, and be aware of any delays due to customs and the carrier service that may impact delivery times. Please note: shipping times are subject to change due to card validation. We reserve the right to delay shipment or cancel any order suspected of fraud or unauthorized activity.
Shipping costs varies depending on your location and the weight of the package. All orders will be shipped from our office in Jakarta. You can track your orders once it is shipped at http://www.jne.co.id/?mib=tracking.detail
We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.
All orders are calculated in Idonesian Rupiah (IDR). You must pay for your products purchased on this website at the time of placing an order.
We only accept payment by MasterCard and Visa through Veritrans as the payment gateway.
We will always act to protect the details of your payment and purchase however in the absence of negligence, SONAYNA will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.
Once your order has been placed you cannot cancel the order. At your request we are unable to cancel an order and stop an order from being dispatched. If you have incorrectly placed an order refer to our Exchange Policy.
PASSWORD AND ACCOUNT SECURITY
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session. If you believe that there has been a security breach or misuse of your password or account, please let us know immediately. We will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.
We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.
CORRECTION OF ERRORS
Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.
If you believe that there is a typographical error, inaccuracy or oversights on this website please contact us.