FAQ

How do I sign up for Sonayna news?

Signing up for Sonayna news allows you to hear about new arrivals, special promotions, styling news and more. Go to the bottom right of our website to the sign up bar.

The item that I want has gone from your site?

If the product is no longer listed on our website it has sold out. Please contact us and we will attempt to locate it from one of our boutiques. If we cannot find the piece you are after we can add your details and contact you if the item becomes available.

What delivery services do you offer?

We offer JNE shipping for Indonesian customers. For further inquiries please contact us

Has my order been shipped yet?

Once your order has been shipped, you will receive an email notification with the tracking details of your order. You can check the status of your order at http://www.jne.co.id/?mib=tracking.detail

Can I book a styling appointment in store?

Our boutiques offer personal styling sessions for customers in need of a little extra SONAYNA magic. Styling sessions offer help with styling an outfit, bridal services, special occasion styling, suggesting the perfect fit, or just assistance with new ways of styling your outfit.

CLICK HERE to schedule a styling appointment in-store at our boutique. Alternatively contact us for any over the phone advice.

How do I look after my garment?

We offer a wide range of product each with individual care instructions. Please care for your garment by following the care instructions on your products care label.

CLICK HERE for more information on caring for your SONAYNA piece.

Do you have Sonayna stores?

Sonayna products can be found in the following stores:

SONAYNA – Pondok Indah Mall 1
Lt. 1 No. 105
Jakarta Selatan
021-7507014

SONAYNA – Sun Plaza
Level II Blok A-15
Medan
061- 4501820

METRO Department Store – Plaza Senayan
Designer area – Women’s department 1st Floor
Jakarta Selatan
021-5725428

METRO Department Store – Ciputra World Surabaya
Designer area – Women’s department
Surabaya
031-51200025

I don’t know my password

Go to the login page and press “Forgot My Password”. This will prompt you to add you email address, after entering press submit. You will receive an email with steps to change your password.

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